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Royal Caribbean Cruises Educates Future Cruise Executives

 

Martine Pasquet talks with Paul about a unique program at Royal Caribbean for interns who are considering careers in the hospitality industry. These interns in the Future Leaders Program work both in the corporate headquarters and on the ships. The program is a success and several have begun careers at the line after completing their education. It’s a chance to work in a growing part of the travel industry in positions from engineering to hotel management. Martine talks with Paul about the qualities they look for in future leaders and how these interns have a chance to work in many phases of the corporation including on the ships.  Martine joined Royal Caribbean Cruises Ltd. in 2001 and has been with the company more than ten  years now.  Her background reflects the level of creative thinking in the company so while she is the Director for Corporate Human Resources, she is a graduate of Florida International University  with a bachelors degree in English Literature.  She also holds a Master of Arts degree in International Affairs from the Center of Advanced International Studies at the University  of Miami.

 

 

 

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Everything Everywhere Travel Blogger Gary Arndt Talks TBEX And Blogging

Gary Arndt joins Paul and Elizabeth to talk about “the most valuable meeting of it’s kind” and other impressions of Tbex. Gary also shares with us his thoughts on what makes a successful blog and the importance of story telling to blogging. As one of the most successful bloggers and photographers in the new media world of travel, Gary talks about how he got started.

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American Airlines Bold New Flagship Check-in At LAX

American Airlines’ new Flagship® Check-in at Los Angeles International Airport is nothing short of spectacular. Paul chats with American Airlines exec, John Tiliacos about how the employes got together to create the new space almost overnight. There’s a separate curbside entrance with drive-up and drop-off convenience complete with a doorman on the day we were there, and inside you’ll find dedicated customer service representatives to assist with your individual travel needs and best of all an exclusive security line to expedite security clearance. Of course it helps to be flying first class, but anyone using our favorite Five Star service can check in as well. For everyone flying American no matter in what class it becomes a much better check-in experience.

 

 

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Secret Behind Hampton Inns Success

It’s no secret to us that Hampton Inns succeed because the group of hotels offers great value and great prices both for leisure and business travel.  Hampton’s Judy Christa-Cathey joins us to discuss a new marketing plan which emphasizes value and convenience along with great service. They will even pack breakfast to go if you don’t have time to eat the free breakfast in the hotel. And did we mention the free wifi? We love Hampton Inns.

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Ziplock bags make TSA check-in faster and easier

Elizabeth offers a great travel tip on how a few Ziplock bags can make your check-in at the airport a lot easier.

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Cunard Introduces Ala Carte Dining On The Queen Elizabeth


What’s old is new again. Cunard’s new ship, the Queen Elizabeth, will have a special ala carte restaurant when it sets sail this fall. It’s based on the Veranda Grills of yesteryear and Paul has the details of it’s revival on today’s pod.

To Tip Or Not To tip? That Is The Question

Being unfamiliar with tipping customs where you travel can ruffle feathers and ruin vacations.

Being unfamiliar with tipping customs where you travel can ruffle feathers and ruin vacations.

Trip Advisor shows interesting British habits when it comes to tipping service.

Star Ratings, Do They Mean Anything?

Star ratings vaguely depend on more than guest service.

Star ratings vaguely depend on more than guest service.

When it comes to the Star ratings at hotels, restaurants and cruise lines, their meaning is in the eye of the beholder. But there are some guides to get past the hype.

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Loyalty Programs

Customer Loyalty is richly rewarded by airlines and hotels

Customer Loyalty is richly rewarded by airlines and hotels

When it comes to expecting customer service, these days customer loyalty is more important than how much you pay. And it never hurts to ask nicely.